Refund policy

15. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

• 15.1 The Client must inspect the Goods on delivery and must within thirty (30) days of delivery notify Savoy in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Client must allow Savoy to inspect the Goods. The Client will inspect all Goods upon delivery and will within 48 hours of delivery give written notice to Savoy of any matter or thing by which the client alleges that the Goods are not in accordance with the client's order. Failing such notice, subject to any contrary provision applying under the ACL or other law, the Goods will be deemed to have been delivered to and accepted by the Client.
• 15.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non- Excluded Guarantees).
• 15.3 Savoy acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
• 15.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Savoy makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Savoy’s liability in respect of these warranties is limited to the fullest extent permitted by law. 1
• 5.5 If the Client is a consumer within the meaning of the CCA, Savoy’s liability is limited to the extent permitted by section 64A of Schedule 2.
• 15.6 If Savoy is required to replace the Goods under this clause or the CCA, but is unable to do so, Savoy may refund any money the Client has paid for the Goods. Savoy will not be liable for any consequential losses.
• 15.7 If the Client is not a consumer within the meaning of the CCA, Savoy’s liability for any defect or damage in the Goods is:

(a) limited to the value of any express warranty or warranty card provided to the Client by Savoy at Savoy’s sole discretion;

(b) limited to any warranty to which Savoy is entitled, if Savoy did not manufacture the Goods;

(c) otherwise negated absolutely.

• 15.8 Subject to this clause 15, returns will only be accepted provided that:

(a) the Client has complied with the provisions of clause 15.1; and

(b) Savoy has agreed that the Goods are defective; and

(c) the Goods are returned within a reasonable time at the Client's cost (if that cost is not significant); and

(d) the Goods are returned in as close a condition to that in which they were delivered as is possible.

• 15.9 Notwithstanding clauses 15.1 to 15.8 but subject to the CCA, Savoy shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

(a) the Client failing to properly maintain or store any Goods;

(b) the Client using the Goods for any purpose other than that for which they were designed;

(c) the Client continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;

(d) the Client failing to follow any instructions or guidelines provided by Savoy or the manufacturer;

(e) fair wear and tear, any accident, or act of God.

15.10 Returns liable to rejection

Without in any way limiting our discretion to refuse to accept the return of any Goods, then subject to any contrary provision applying under the ACL or other law the following Goods will not be returnable:

• 15.10.1 any Goods that have been held by the Buyer for more than seven (7) days; or
  
• 15.10.2 any Goods which are not in original condition including packaging; or 
  
• 15.10.3 any Goods that are manufactured as made to order ("mto") items unless defective. Any manufacturing surcharge is non refundable. 
  
• 15.11.1 A Goods Return Credit ("GRC") authority number must be obtained from Savoy prior to the return of any Goods;
• 15.11.2 The Client must provide the invoice number and the date of purchase before a GRC will be issued; 
  
• 15.11.3 The GRC authority number must be clearly marked on the packaging of Goods returned to us. 
  
• 15.11.4 Failure to comply with this clause may at Savoy’s sole discretion result in Savoy refusing to accept delivery of the returned Goods. 
  
• 15.12.1 Notwithstanding anything contained in this clause if Savoy is required by a law to accept a return then Savoy will only accept a return on the conditions imposed by that law.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.